ko8's Privacy Policy

This Privacy Policy ("Policy") defines the rights and responsibilities regarding personal information between the organization operating the ko8 platform (ko8.cam) ("ko8", "we", "us") and users of our services ("you", "user"). ko8 is an online sports betting and casino entertainment platform for users in Bangladesh.

By using our website, registering, or accessing any of our services, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

This Policy may be updated from time to time. In the event of any significant changes, we will notify you via your registered email. The date of the latest update will always be displayed at the top of this page.

ko8 collects certain personal information to operate its services properly and to keep your account secure. We may collect the following types of information:

1.1 Registration and Account Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (may be linked to your bKash, Nagad, or Rocket number)
• Email address
• Chosen username and encrypted password

1.2 Identity Verification (KYC) Information

Where applicable, we may collect identity document information to ensure secure transactions and protect funds:

• National ID (NID) number or passport information
• Scanned copy or photo of identity document
• Proof of address (utility bill or bank statement)

1.3 Financial Transaction Information

• Deposit and withdrawal amounts and times
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference numbers

1.4 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Login duration and activity history
• Cookie and session data (details in section 7)
• Referral source (how you found ko8)

ko8 uses your information only for legitimate and necessary purposes. We process your personal information for the following reasons:

2.1 Contractual Requirements

• Account creation and management
• Providing betting, casino games, and other services
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Running the VIP program (from Bronze to Diamond level)

2.2 Legal Obligations

• Age verification (preventing access for those under 21)
• Complying with Anti-Money Laundering (AML) processes
• Detecting and preventing fraud
• Maintaining records of suspicious transactions

2.3 Legitimate Interests

• Ensuring the security and integrity of the platform
• Diagnosing and resolving technical issues
• Improving service quality and enhancing user experience
• Taking measures related to responsible gaming

2.4 With Your Consent

• Sending marketing communications and promotional offers (if you give consent)
• Providing personalized services and recommendations

ko8 does not sell your personal information or transfer it to unauthorized third parties. However, data sharing may occur in the following limited circumstances:

3.1 Service Provider Partners

To operate our platform, we work with trusted technology and payment partners — such as payment gateways (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.), and cybersecurity firms. These organizations receive only the information necessary for their specific service and operate under strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose information in compliance with a legal directive, court order, or valid request from a government authority. In such cases, we will provide only the minimum information legally required.

3.3 Fraud and Security Protection

In cases of fraudulent activity, money laundering, or threats to platform security, we may share information with relevant authorities or security partners.

To keep your personal information secure, ko8 has implemented cybersecurity measures that meet international standards:

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted on the platform is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; only an encrypted hash is used.
• Firewall and DDoS Protection: Our servers are protected by advanced firewalls and attack prevention systems.
• Two-Factor Authentication (2FA): A second layer of verification is available to protect your account.

4.2 Administrative Security

• Only authorized staff can access your information
• Regular privacy and security training for staff
• Complete access logs and audit trails maintained for data access
• Regular security assessments and vulnerability testing

4.3 Response to Data Breaches

In the event of a data breach, ko8 will promptly notify affected users and take the necessary protective measures.

We retain your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained as required by legal obligations.
• Financial Transactions: Financial records are retained for an extended period due to fraud investigations and legal requirements.
• Marketing Data: Deleted immediately upon withdrawal of your consent.
• Log Data and Cookies: Typically deleted within 90 days to 1 year.

After the designated period has ended, we securely delete or fully anonymize your information.

As a ko8 user, you have certain important rights regarding your own personal information:

6.1 Right of Access

You may request at any time to know what information we hold about you. We will provide that information within 30 business days.

6.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly in your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

6.4 Right to Restrict Processing

In certain specific cases, you may request that processing of your information be temporarily suspended.

6.5 Right to Opt Out of Marketing

If you do not wish to receive marketing communications, you may withdraw that consent at any time — through your account settings or by emailing [email protected].

Cookies and similar tracking technologies are used on the ko8 website. These help improve your browsing experience and ensure the platform functions properly.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the platform — login sessions, security tokens, and so on. Disabling these will prevent the site from working properly.
• Functional Cookies: Remember your preferences (language, betting odds format) and personalize the service.
• Analytics Cookies: Help improve services by analyzing how the platform is used. This information is completely anonymous.
• Session Cookies: Automatically deleted as soon as you close your browser.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may prevent some platform features from working properly.

ko8 is a responsible gaming platform. Our services are strictly for individuals aged 21 or above only.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect or store any information from individuals under the age of 21.
• If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.
• If a parent or guardian has concerns about their child's account, please contact [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

ko8 is an international platform. Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are conducted under international-standard data protection agreements.
• All data remains encrypted both in transit and at rest.
• The data protection standards of third-party partners are equivalent to our own standards.

ko8 may update this privacy policy from time to time. In case of any significant changes:

• A notice will be sent to the registered email at least 30 days before the change.
• The "Last Updated" date at the top of this page will change.
• You will be notified about the new policy at the time of login in case of significant changes.

Continued use of the platform after a policy update will be considered as your consent to the new policy.

10.1 Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

• Email: [email protected]
• Live Chat: Support in Bengali 24 hours, 7 days a week